Microsoft recently responded to user complaints that Copilot AI (copilot.microsoft.com) doesn’t perform as well as ChatGPT, attributing criticism to the incorrect use of the tool. Factors such as users’ unwillingness to upgrade apps and a lack of understanding of prompt engineering were cited as reasons for not realizing Copilot AI’s full potential.

Take-aways:

  • Perception vs Reality: A common user observation is that ChatGPT seems to outperform Microsoft’s Copilot AI. Microsoft, however, argues that users aren’t fully utilizing Copilot’s capabilities, leading to a perceived performance disparity. The company suggests that incorrect usage and understanding of the tool rather than its inherent functionality is the cause.
  • Upgrade Hesitations: Another significant hurdle towards optimizing Copilot AI’s usage is the reluctance of users to upgrade to newer versions of apps. This resistance leads to a compromised experience since the latest AI improvements and functionalities are primarily designed with updated versions of platforms and apps in mind.
  • Understanding AI tools: Microsoft emphasizes that different AI tools work differently. Misunderstandings can stem from users treating different tools, in this case, Copilot AI and ChatGPT, as equivalent, leading to ineffective usage and unfair comparisons.

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